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Privacy Policy

Learn how we collect, use and protect your personal information when you use Wantacar's services and website.

Protecting your information

Wantacar respects your privacy and is committed to handling your personal information responsibly and transparently. This Privacy Policy describes the main categories of information that may be collected when using our website and services, the purposes for which that information is used and the choices available to you.

1. Scope

This Privacy Policy applies to personal information collected through the Wantacar website, the booking process, communications with the company and the provision of vehicle rental services.

The information processed may vary depending on how you interact with Wantacar and the services you choose.

2. Information we collect

Depending on the service you use, we may collect information necessary to create and manage your reservation, provide the vehicle and communicate with you.

  • Name and identification details.
  • Email address and telephone number.
  • Booking information such as collection and return dates, times and locations.
  • Driver information and driving licence details where required for the rental.
  • Information concerning the selected vehicle, coverage and additional services.
  • Transaction and payment-related information.
  • Information contained in communications with the Wantacar team.
  • Technical information relating to website usage where applicable.

3. How we use your information

Personal information is used to the extent necessary to provide Wantacar services and manage our relationship with you.

  • To create, confirm and manage reservations.
  • To prepare and provide the vehicle rental service.
  • To communicate with you regarding your booking or service.
  • To process payments, refunds and related financial transactions.
  • To provide customer support and resolve requests or issues.
  • To improve transaction security and prevent misuse or fraud.
  • To meet accounting, tax or other company obligations.
  • To improve the operation and user experience of our website.

4. Booking information

When you make a reservation, we process information required to select and provide the vehicle, calculate the rental price, manage collection and return and administer the overall rental.

This information may include rental dates, collection and return locations, the selected vehicle or category, coverage options, extras and payment preferences.

5. Payments

Completing a reservation may require the processing of information related to payment or the rental security deposit.

Online payments may be processed through specialised payment service providers. In these cases, the payment provider may process the information required to complete the transaction according to its own terms and privacy policy.

6. Communications

We may use your contact information to send information that is necessary for your booking and rental.

  • Booking confirmations.
  • Vehicle collection or return information.
  • Updates relating to changes in your reservation.
  • Responses to customer support requests.
  • Important information relating to an active rental.

7. Sharing information

We do not share personal information with third parties without a reason. In some circumstances, however, cooperation with external providers may be necessary to deliver our services.

  • Payment service providers.
  • Technology or hosting providers.
  • Professional partners participating in the delivery of the service.
  • Accounting, legal or other professional advisers where required.
  • Public or competent authorities where required.

8. Data retention

Personal information is retained only for as long as necessary for the purposes for which it was collected and for meeting Wantacar's relevant contractual, accounting or other obligations.

Retention periods may vary according to the category of information and the nature of the relevant transaction or service.

9. Data security

We use organisational and technical measures intended to protect personal information against unauthorised access, loss, alteration or inappropriate use.

Although security measures are implemented, no electronic system or method of transmitting information can be considered completely free from risk.

10. Cookies & technical information

The website may use cookies or similar technologies that are necessary for its operation or help us understand how the website is used.

Depending on the services used on the website, technical information may include device and browser type, language, IP address and information concerning interaction with website pages.

11. Third-party services

The website may contain links to or use third-party services such as mapping providers, payment providers, analytics services or other technology platforms.

These providers may maintain their own privacy policies and data processing practices. Wantacar does not control the privacy practices of independent third-party websites or services.

12. Your rights

Depending on the circumstances and applicable legal framework, you may contact us regarding personal information relating to you.

  • To request information about personal data held about you.
  • To request correction of inaccurate or incomplete information.
  • To submit a request concerning deletion of information where available.
  • To submit a request concerning restriction of certain processing where applicable.
  • To submit any question or request concerning the protection of your personal information.

13. Changes to this Privacy Policy

Wantacar may update this Privacy Policy when the services, processes or technologies we use change.

The most recent version of the policy will be made available on this page.

14. Contact

For questions concerning this Privacy Policy or requests relating to personal information, you can contact Wantacar using the available contact details.

PERSONAL DATA

Have a question about your information?

Contact our team with any questions concerning this Privacy Policy or the way your personal information is handled.