Everything you need to know about booking, collecting, using and returning your rental vehicle.
These terms describe the general framework governing vehicle rentals from Wantacar. The specific terms presented during booking, the booking confirmation and the rental agreement form an integral part of the agreement between the renter and Wantacar. Where different specific conditions apply to a particular booking or vehicle, the conditions stated in the relevant booking and rental agreement shall prevail.
A reservation is completed once the customer receives a booking confirmation from Wantacar. Submitting a request through the website does not by itself constitute final acceptance until the confirmation process has been successfully completed.
When collecting the vehicle, the main driver signs the rental agreement, which specifies the rental details, duration, vehicle, selected coverage, additional services and applicable financial terms.
The main driver and every additional driver must meet the applicable age and driving licence requirements for the selected vehicle category.
The vehicle must be collected and returned at the location, date and time stated in the reservation unless otherwise agreed with Wantacar.
The condition of the vehicle is recorded at collection. The renter should inspect the vehicle and immediately report any discrepancy before leaving the collection location.
Returning the vehicle after the agreed time without prior notice may result in an additional charge in accordance with the conditions of the relevant reservation.
The final booking price is displayed before completion of the reservation and includes the services and options selected by the customer.
Available payment methods, any advance payment, security deposit, prepayment discount or remaining balance are displayed during the booking process and in the customer's confirmation.
Depending on the vehicle, category, selected insurance coverage and booking conditions, a security deposit may be required when collecting the vehicle.
The exact amount and the method used to hold or collect the deposit are communicated to the customer before the booking is completed or when the vehicle is collected.
The deposit is released after completion of the rental provided that there are no outstanding charges. The time required for the released amount to appear in the customer's account also depends on the relevant bank or payment provider.
The fuel or charging policy applicable to the vehicle is stated in the reservation and rental agreement.
The vehicle must be returned with the agreed fuel or battery level. Otherwise, the cost of replacement fuel or energy and an applicable administration charge may be applied.
Every vehicle is supplied with the mandatory insurance required under applicable legislation. Additional coverage packages may be available depending on the reservation.
Available coverage, exclusions, renter liability and any additional options are presented before completion of the reservation and stated in the rental agreement.
Insurance coverage may not apply where the vehicle has been used in breach of the rental terms, used unlawfully, driven by an undeclared driver or where another exclusion stated in the rental agreement applies.
The renter is required to use the vehicle responsibly and in accordance with applicable road traffic laws and regulations.
In the event of an accident, damage, theft or serious mechanical failure, the renter must contact Wantacar immediately and follow the instructions provided.
The renter is responsible for fines, road traffic violations, tolls, parking charges and related expenses incurred during the rental period.
Where administration or disclosure of renter information to the relevant authorities is required, an administration charge may apply in accordance with the rental agreement.
The applicable change, cancellation and refund conditions depend on the payment method and booking type and are displayed before completion of the reservation.
For changes to the date, time, location or vehicle category, the customer should contact Wantacar as early as possible. Changes are subject to availability and may affect the final rental price.
Failure to arrive at the agreed collection time without prior notification may result in the reservation being treated as a no-show in accordance with its specific conditions.
Wantacar processes the personal information necessary to manage reservations, perform the rental agreement, provide customer support, prevent fraud and comply with its legal obligations.
Further information concerning the processing of personal information is available in Wantacar's Privacy Policy.
Wantacar reserves the right to refuse delivery of a vehicle where the applicable rental requirements are not satisfied, the necessary documentation is not provided or circumstances exist that make the rental impossible or unsafe.
If any individual provision is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.
For clarification regarding the conditions of a specific reservation, customers may contact the Wantacar team before completing their booking.
